Shipping Policy



Once your order is shipped, you'll receive an email notification containing your tracking number. Please note that it may take up to 24 hours for the tracking number to become active. During special events or holidays, this activation may take a bit longer. If you encounter any issues tracking your package, please don't hesitate to contact us, and we'll address the problem within 48 hours. You can also track your package via USPS by clicking here.

For additional tracking questions, kindly reach out to our team at, and we'll promptly provide you with the order's tracking number.

Order Processing Time

Order processing time refers to the duration between when you place your order and when we hand it over to the delivery service. Typically, orders are dispatched within 24-48 working hours after order confirmation and payment. Please be aware that orders placed on weekends might experience slight delays. Our warehouse operates from Monday to Saturday during regular business hours, except on holidays. In such cases, we make every effort to minimize shipment delays.

Shipping Cost & Transit Time

For U.S. customers, you can expect delivery within 2-4 business days with free shipping via USPS.

Customers in Canada and the UK can anticipate delivery in 4-12 days with free shipping through USPS or Royal Mail.

Customers in Australia and Europe should expect delivery in 7-12 days with free shipping provided by Royal Mail, DHL-Epackage, YUN Express, or 4PX.

The total delivery time is calculated as the sum of processing time and shipping time, which depends on your location.

Delivery Time Exceeded

We understand that international shipping may experience delays due to COVID-19. If your order is delayed, please reach out to us via email at We will promptly investigate the situation with the transportation company and keep you informed. We appreciate your understanding and support.

Order Cancellations

Should you wish to cancel your order, please contact us in a timely manner after making your purchase. If your payment is completed and the parcel has not been shipped, you can cancel your order before the item is dispatched, and we will provide a full refund. Once the parcel is shipped, orders cannot be canceled.

Tax info

In rare cases, your government may charge customs fees on orders, which are not under our control. You will be responsible for these charges. We apologize for any inconvenience this may cause. For more information about customs fees, duties, and taxes, please contact your local customs office.

Contact Information


Reach PCS at our US Office/Warehouse: 2645 Maricopa St, Torrance, CA 90503, US

Registered Address: Room 301, Building A, No. 15, Lingzhi Road, Jinjiang Economic Development Zone (Wuliyuan), Fujian Province, CN

We offer a 100% Money Back Guarantee, and our return policy allows for returns within 14 days for purchases made online.